Refund policy

Returns and exchanges

If you are not satisfied with your purchase, please return the item(s) to us in their original condition within 14 days of receipt. Returns are sent back at your own cost. Returns received after 14 days will not be accepted. Please let us know if you would like a replacement, an exchange or a refund.

The item(s) must be returned unworn, in their original packaging with any enclosed documentation. When trying on pendants or bracelets, please do not wear perfume, aftershave or deodorant, which may leave a scent or mark on the item(s).

Faulty items

If the item you received is faulty, please contact us on receipt, quoting your order number, your name and address, details of the product and the fault, and whether you would like a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of a faulty item to return it to us. If a fault appears after 14 days from receipt, please contact us.

Tarnishing

All jewellery tarnishes over time, whether solid gold and platinum or base-metal costume jewellery, and the more an item is worn, the quicker it will tarnish. We do not accept returns of tarnished jewellery unless the item has tarnished within 14 days of purchase.

Receiving the wrong item

If the item you received is not what you ordered, please contact us quoting your order number, your name and address, details of the product ordered and the item received, and whether you would like a refund or a replacement. We will then advise on how to proceed with the return.

Refunds

Once we have received and checked your return, we will refund you to your original payment method.

How to return an item

Please email info@livilex.com before sending anything back. We reply within 24 hours, Monday to Friday. Please include your original order details so that your return is not delayed.

Returns address: Livi & Lex, 142A Hermon Hill, London, E18 1QH, United Kingdom

We can only help with items bought through this online shop. If you bought one of our products elsewhere, including in a physical shop, please contact the seller.