Delivery, Returns, Info & Contact
Royal Mail First Class Signed For
Royal Mail Special Delivery Next Day Guaranteed Before 1pm
Please let us know if you are seeking a replacement, exchange or a refund.
*Please Note: When trying on pendants or bracelets, please do not wear perfume / aftershave or a deodorant which may leave a scent or mark on the item(s). The item(s) must be returned in their original packaging with any enclosed documentation.
If the item you received is faulty, please contact us upon receipt and quote your order number, your name and address, details of the product and the fault, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us. If a fault appears after 14 days from receipt of the item please contact us.
Please be aware that ALL jewellery tarnishes over time. Whether it is expensive real solid gold & platinum jewellery, or base-metal costume jewellery. The more you wear an item of jewellery, the quicker it will tarnish. We recommend you do a simple search online on the best way to clean tarnished jewellery. We do not accept returns of tarnished jewellery, unless the item has tarnished within 14 days of purchase.
Receiving The Wrong Item
If the item you received is not what you originally ordered, please contact us and quote your order number, your name and address, details of the product and the detail of the item received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
When returning any product please contact us using the form below, you will receive a response within 24 hours, Monday - Friday.
Our Returns Address:
Livi & Lex
142A Hermon Hill
London E18 1QH
PLEASE REMEMBER TO INCLUDE INFORMATION RELATING TO YOUR ORIGINAL ORDER SO THAT YOUR RETURN IS NOT DELAYED.
WE CAN ONLY OFFER SUPPORT WITH ITEMS THAT ARE SOLD THROUGH THIS ONLINE STORE. IF YOU PURCHASED OUR PRODUCTS ELSEWHERE, WE WILL NOT BE ABLE TO ASSIST YOU. IF YOU HAVE AN ISSUE WITH ANY OF OUR PRODUCTS THAT YOU PURCHASED IN A PHYSICAL SHOP, PLEASE CONTACT THEM, THANK YOU.